FAQ | Suryagarh, Rajasthan

Destination

What is the best way to reach Jaisalmer?

Jaisalmer is connected with other states via air, railway, and well maintained roads.

Are there any direct flights to Jaisalmer?

Between the period of October and March, Spice Jet operates direct flights to Jaisalmer from Delhi and Mumbai.

I am planning my visit around mid-October, however, unable to find direct flights?

The direct flights are open for booking starting 30^th October 2022. However we do have flights from Delhi and Mumbai to Jodhpur, post which it is a scenic and comfortable 4.5 hours’ drive.

Can you help me with the flight timings?

Mumbai arrives to Jaisalmer – 1520 hrs
Delhi arrives to Jaisalmer – 1200 hrs & 1640 hrs

What is the best time to visit Jaisalmer?

The best time to visit Jaisalmer is between mid-September to mid-March.

What all activities can we do while in Jaisalmer?

While you're at Suryagarh, we have a wide range of experiential dining and explorations especially curated for you. You could explore the city with the locals while shopping to your heart's content. (Historic tour/City tour is our local exploration tour)

Can we play loud music till late night?

Soft music can be played in the room, however we do not encourage loud music.

Could you suggest some stores where we can buy souvenirs and artefacts?

We have MISRI our beautiful boutique store right in the Suryagarh premise. A shopping tour to Manak Chowk and Sadar Bazaar will bring you many a souvenirs.

How many days are sufficient to explore Jaisalmer?

We recommend a minimum of 3 nights stay to explore the beautiful Suryagarh.

What is Jaisalmer famous for?

Jaisalmer was once a pit stop for many merchants. Our silk route exploration tour will give you a sneak peek into the past. You bring home souvenirs in form of jewellery, camel leather goods and enjoy local delicacies like the laal maans, daal baati or ghotua ladoos (traditional sweet).

How far is your hotel from the border?

We are approximately 200 kms away from the border.

Is it possible for me to visit the border?

We would be glad to arrange a visit up to the Tanoth Mata Temple on chargeable basis.

Hotel

Do you have any boutique / sovenir shops at the hotel?

We have MISRI our beautiful boutique store right in the Suryagarh premise.

Do you have a salon at the hotel?

Currently we do not have a salon at the Suryagarh.

What are the recreational activities available at the hotel?

We have dinner on the dunes, Thar dinner, Jaisalmer curry and grill, Signature Suryagarh Thali Dinner (Marwari Thali), Silk Route Exploration, Thar Trail, Historic Tour, Chudail Trail for the adventure lovers.

Where is your hotel located?

Suryagarh is your gateway to the Thar Desert. Located at the Kala Phata on Sam Road.

Is the hotel friendly to differently abled or wheelchair-bound guests? Are wheelchairs available at the resort if required?

Suryagarh has a room designed for the differently abled. We request you to inform in advance as this may be subject to availability. Wheelchairs are also available. Certain experiences might not be possible due to the nature of terrain.

Is there any mandatory meal supplement on Christmas & New Year? What does it include?

Yes, available for Holi, Diwali, Christmas and New Year. These are designed and curated by our guest experience team.

Do you have a pool?

Neel is our indoor temperature controlled pool. The design inspiration for the pool comes from the vivid blue of the native peacocks. It is built in style of a bygone age giving you an opportunity to indulge in quiet seclusion. Just a step beyond takes you into bright sunlight for those who wish to seek the sun.

Do you allow smoking at the hotel?

We have both smoking and non-smoking rooms. Smoking in public areas is prohibited.

Do you allow pets?

We are pet friendly. Please speak with the reservations team for more details.

Pet policy

Do you have a doctor at the hotel?

Currently we do not have a doctor available at the Suryagarh premise. However, the hospital is just a 15 minutes drive.

Is there a business centre available at your hotel? Do you have wi-fi connectivity. Could you share the speed and the charges?

Currently we do not have a business centre, however, we have a large conference room.

Do you offer accommodation for drivers / domestic help?

It is available on request and you could connect with the hotel directly.

Arrivals and Transfers

How do I organize a transfer to and from the hotel?

INR 2500 ++ per way for Innova

Who will meet me at the airport when I arrive into Jaisalmer?

Our airport representative will be waiting at the arrival's lounge with a placard of the hotel name "Suryagarh" along with guest name.

Rooms

Can I smoke in my room / suite?

We have designated areas for smoking at Suryagarh. Smoking in the room is prohibited.

Are there rooms for differently abled in the hotel?

We have a room designed for the convenience of the differently abled.

Do your rooms have a private pool?

Yes our Havelis and Suryagarh Suite have a plunge pool.

What is a plunge pool?

A small deep swimming pool usually found in the higher room categories for exclusive use of the room guest.

What is the size and depth of the outdoor pool plunge pool and is it temperature controlled?

The plunge pools at the Havelis are not temperature controlled.

Do the rooms or suites or havelis have a pantry?

The pantry is only available in the Havelis.

Do we have Hollywood twin/ twin setup in any of the room category?

The twin set up is available in our Fort rooms, subject to availability

Can the twin beds be joined to make a king bed?

Unfortunately this will not be possible. We however have rooms with king beds available too!

Can extra beds / extra mattress be placed in any category?

We will not be able to place a mattress in a fort rooms. These can be placed in other room categories on chargeable basis.

Is the spa/restaurant/pool open to non-resident guests?

The restaurants are open to non- residents. However pools and spa are restricted.

Food and Beverage

I have dietary requirements related to allergies, will you be able to cater to these?

On your arrival, if you could share your dietary preference with the Suryagarh F&B team, we will take care of it as much as possible so that your stay is more enjoyable and stress free.

I am health concious and restrict myself to healthier foods. Will you be able to serve these during my stay?

At Suryagarh, we source our vegetables from our own organic garden. On your arrival, if you could share your dietary preference with our F&B team, we will take care of it as much as possible so that your stay is more enjoyable and stress free.

Do you organise any special meal experiences?

We have dinner on the dunes, Thar dinner, Jaisalmer curry and grill, Signature suryagarh thali dinner (Marwari thali), Breakfast with peacocks and many more which can be arranged on chargeable basis.

Experiences

If I want a specific room number, can you guarantee it?

We always try to accommodate and honour any requests for personal favorites. However, this might not be possible at all times. It would be subject to availability and it will be our endeavor to accommodate your personal preference.

We are an extended family can we book two rooms close to each other?

Your preference is our priority. We recommend two / three bedroom beautiful Havelis that are specially designed to accommodate larger families or friends traveling together. Alternatively, we will always try to reserve rooms in close proximity to each other which would be subject to availability.

Can I get married at Suryagarh? Is there a wedding catalog available?

Suryagarh is an established wedding destination. Visit celebrations page to initiate an enquiry.

I want to organize something special for my loved one – can you help?

We want to make every bit of your stay here memorable. Please let us know in advance. You could also discuss this with our Guest Experience Manager on arrival at Suryagarh and they will share some ideas and suggestions with you.

I am celebrating my birthday / honeymoon etc, is the hotel providing any complimentary turndown service?

We want to make every bit of your stay memorable with us. We would be happy to share the details with our experience team for a warm welcome.

How big is the Suryagarh premises?

Suryagarh is designed like a fort which is spread across many acres where you would be able to get 360 degree views of the Thar desert.

Do you have any activities for kids at Suryagarh?

Kids can go for an animal shelter visit, enjoy horse riding at the hotel and the kids' pool or experience cycling around.

Do you arrange a complimentary cake for a special occasion? Can a bouquet be arranged as well? Will it be complimentary or on a chargeable basis?

We will be happy to arrange a small cake (500-gram chocolate cake) on a complimentary basis, for special occasions. Jaisalmer being a remote town in the desert, arranging flowers does become a challenge. A bouquet can be arranged with a minimum of 96 hours / 04 days notice.

FREQUENTLY ASKED QUESTIONS

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Rude Travel by Vir Sanghvi: At the desert’s edge

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+91 78271 51151

FREQUENTLY ASKED QUESTIONS

Destination

Hotel

Arrivals and Transfers

Rooms

Food and Beverage

Experiences

journal

Rude Travel by Vir Sanghvi: At the desert’s edge

RESERVATIONS

+91 78271 51151

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