Neel — The Pool

We hope you and your loved ones are well and taking all necessary precautions associated with COVID-19.
In compliance with the nationwide lock down in India, our hotel is temporarily closed for public even though no case has been reported in Jaisalmer city.
The safety and welfare of our guests is of utmost importance to us. We pride ourselves with high standards of cleanliness and hygiene and have implemented additional hygiene and safety measures as per guidelines received from the Ministry of Health, Government of India and World Health Organization. Other than adhering to specified sanitising and disinfecting protocols with particular focus on high-touch items, surfaces and fixtures, we have also increased the frequency and intensity of cleaning public spaces to assure a safe and clean environment.
We understand your need for flexibility in travel plans, given these unprecedented times. Accordingly, we are waiving off cancellation charges for reservations made for dates falling within the lockdown period.
If you made your reservations through Travel Agencies or travel websites, we request you to contact them to cancel the reservations. Please note that any changes to current reservations would be subject to availability and respective tariffs.
For modifications of Group bookings, please contact our group organizer to manage changes on a case by case basis. Our hotels are actively cooperating with our guests to address the needs of each group, including moving events to later dates.
We are heedful of the situation and continue to follow the lead of the public health authorities; in the meantime, if there is anything that we may assist you with, please do let us know via a call at (+91) 782 715 1151 or email at reservation@suryagarh.com.
We sincerely appreciate your understanding and look forward to providing you with a safe and enjoyable stay in the future.