When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.
Making a Purchase:In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e – mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent traveller numbers. We require this information to process, fulfil and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travellers other than yourself, you must confirm and represent that each of these other travellers has agreed, in advance, that you may disclose their Personal Information to us.
Member Registration:If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:Personal identification, To complete air, hotel, car, and other reservations, To allow us to contact you for customer service purposes, if necessary, To customize the content of our site to strive to meet your specific needs; and/or, To make product or other improvements to our site. In addition, we need your e – mail address to confirm your new member registration and each reservation you transact on our Website. As a Website member, you will also occasionally receive updates from us about fare sales in your area, special offers, new Suryagarh services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e – mail messages. Please see our Opt – Out Policy described below for details.
Member Profile: As a Website member, you can choose to complete your online profile by providing us with travel preferences, frequent – traveller or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your airline frequent – flyer numbers so that when you make a reservation on that airline, we may automatically pre – fill the frequent – flyer number input box for you.
Online Surveys: Suryagarh values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to the Website and its services and to develop appealing content, features and promotions for Website members. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes: Suryagarh frequently sponsors promotions and sweepstakes to give Website members the opportunity to win great travel and travel – related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the Website.
Automatic Logging of Session Data: We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the Website. An IP address is a number that lets computers attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the Website the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
Other: From time to time we may add or enhance services available on the Website. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website the better and easier to use.
Personal Information is shared?: When you reserve or purchase travel services through the Website, we must provide certain of your Personal Information to the airline, hotel, car – rental agency, travel agency or another involved third party to enable the successful fulfilment of your travel arrangements. However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us. We use non – personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Occasionally, Suryagarh will hire a third party to act on our behalf for projects such as market – research surveys and contest – entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties, alliance partners, or vendors are protected by a confidentiality agreement and is to be used solely for completing the specific project, and the usage of that information will be in compliance with the TRAI regulations.
Opt-out of receiving our promotional emails?: At any time, you may unsubscribe from our Real Deals, Insider, or other newsletter or similar services through the “My Account” link on the Website home page. As a member or promotion/sweepstakes entrant, you will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Suryagarh services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please click on the “unsubscribe” link or follow the instructions in each e – mail message or send us an email hello@Suryagarh.com. Suryagarh reserves the right to limit membership to those who will accept e – mails. Members will be notified via e – mail prior to any actions taken.
What safeguards we have in place to protect your Personal Information?: All payments on the Website is Verisign SSL secured. This means all Personal Information you provide on the Website is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process happens when you make travel purchases on the Website.
APPLICABILITY OF THE AGREEMENT: This agreement (“user agreement”) incorporates the terms and conditions for Suryagarh to provide services to the person (s) (“the User”) intending to purchase or inquiring for any products and/ or services of Suryagarh by using Suryagarh’s websites or using any other customer interface channels of Suryagarh which includes its sales persons, offices, call centers, advertisements, information campaigns etc.Both User and Suryagarh are individually referred as ‘party’ to the agreement and collectively referred to as ‘parties’.
USER’S RESPONSIBILITY OF COGNIZANCE OF THIS AGREEMENT:The Users availing services from Suryagarh shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by Suryagarh for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or Suryagarh with respect to any services to be provided by Suryagarh shall be restricted to the scope of this agreement.Suryagarh reserves the right, in its sole discretion, to terminate the access to any or all Suryagarh websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever. In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by Suryagarh like the air tickets, MICE, bus, rail, holiday packages etc. Such TOS will be provided/ updated by Suryagarh which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or other rules.Suryagarh’s Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Suryagarh’s Services.In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other Suryagarh document, then these terms shall control.
THIRD PARTY ACCOUNT INFORMATION:By using the Account Access service in Suryagarh’s websites, the User authorizes Suryagarh and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving the requested information.While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify Suryagarh immediately in writing of any unauthorized use of their password or account or any other breach of security. Suryagarh will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else’s password at any time
FEES PAYMENT:Suryagarh reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Suryagarh further reserves the right to alter any and all fees from time to time, without notice.The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.In case, there is a short charging by Suryagarh for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Suryagarh is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.Any refunds arising from any transactions with Suryagarh due to any cancellation of the booking or any reason whatsoever shall be processed by Suryagarh in the same bank account or debit or credit card used by the User to make the payment at the time of booking.The User shall request Suryagarh for any refunds against the unutilized or ‘no show’ air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Suryagarh as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.
CONFIDENTIALITY:Any information which is specifically mentioned by Suryagarh as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
USAGE OF THE MOBILE NUMBER OF THE USER BY Suryagarh:Suryagarh may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant to the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; Suryagarh may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Suryagarh is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify Suryagarh against all types of losses and damages incurred by Suryagarh due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on Suryagarh with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
ONUS OF THE USER:Suryagarh is responsible only for the transactions that are done by the User through Suryagarh. Suryagarh will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.The User represents and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.
ADVERTISERS ON Suryagarh OR LINKED WEBSITES:Suryagarh is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. Suryagarh does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.The linked sites are not under the control of Suryagarh and Suryagarh is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Suryagarh is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by Suryagarh.
INSURANCE:Unless explicitly provided by Suryagarh in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and Suryagarh doesn’t accept any claims arising out of such scenarios.Insurance, if any provided as a part of the service/ product by Suryagarh shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and Suryagarh shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
FORCE MAJURE CIRCUMSTANCES:The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If Suryagarh is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that Suryagarh being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.Customer acknowledges that Suryagarh is only a facilitator and any refund for any service(s) which was/were not delivered by the service provider or for any reason for which the User is entitled to a refund is subject to Suryagarh receiving the amount from the said service provider. User acknowledges that Suryagarh shall not be held liable for any delay in refund or non-refund of the amount from the service provider. In such events, the User shall directly approach the service provider for any claims.The User agrees that in situations due to any technical or other failures in Suryagarh, services committed earlier may not be provided or may involve substantial modification. In such cases, Suryagarh shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Suryagarh against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User. Suryagarh shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.Without prejudice to whatever is stated above, the maximum liability on part of Suryagarh arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case, the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Suryagarh for its services.In no event shall Suryagarh and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Suryagarh website(s) or any other channel . Neither shall Suryagarh be responsible for the delay or inability to use the Suryagarh websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Suryagarh website(s), or otherwise arising out of the use of the Suryagarh website(s), whether based on contract, tort, negligence, strict liability or otherwise.Suryagarh is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
SAFETY OF DATA DOWNLOADED:The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.Nevertheless, Suryagarh will always make its best endeavours to ensure that the content on its websites or other information channels is free of any virus or such other malware.
PROPRIETARY RIGHTS:Suryagarh may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.The User may use this material only as expressly authorized by Suryagarh and shall not copy, transmit or create derivative works of such material without express authorization.The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary rights of a third party, without obtaining the written permission of the owner of such right.Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
VISA OBLIGATIONS OF THE USER:The travel bookings done by Suryagarh are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. Suryagarh is not responsible for any issues, including the inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.
PERSONAL AND NONCOMMERCIAL USE LIMITATION:Unless otherwise specified, the Suryagarh services are for the User’s personal and non – commercial use. The User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Suryagarh website(s) without the express wrote approval from Suryagarh.
INDEMNIFICATION:The User agrees to indemnify, defend and hold harmless Suryagarh and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Suryagarh and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and Suryagarh cannot be held responsible for the same.
RIGHT TO REFUSE: Suryagarh at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by Suryagarh is not complete until full money towards the service is received from the customer and accepted by Suryagarh.Without prejudice to the other remedies available to Suryagarh under this agreement, the TOS or under applicable law, Suryagarh may limit the user’s activity, or end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website if: The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference; Suryagarh is unable to verify or authenticate any information provided by the user; or Suryagarh believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability to the user, other users of the website and/or Suryagarh.Suryagarh may at any time in its sole discretion reinstate suspended users. Once the user has been indefinitely suspended the user shall not register or attempt to register with Suryagarh or use the website in any manner whatsoever until such time that the user is reinstated by Suryagarh. Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Suryagarh reserves the right to recover any amounts due and owing by the user to Suryagarh and/or the service provider and to take strict legal action as Suryagarh deems necessary.
RIGHT TO CANCELLATION BY Suryagarh IN CASE OF INVALID INFORMATION FROM USER:The User expressly undertakes to provide to Suryagarh only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Suryagarh.In case Suryagarh discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Suryagarh in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Suryagarh shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.The User unequivocally indemnifies Suryagarh of any such claim or liability and shall not hold Suryagarh responsible for any loss or damage arising out of measures taken by Suryagarh for safeguarding its own interest and that of its genuine customers. This would also include Suryagarh denying/cancelling any bookings on account of suspected fraud transactions.
INTERPRETATION NUMBER AND GENDER: The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, ‘hereunder” and words of similar import refer to this agreement as a whole.
SEVERABILITY:If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
HEADINGS: The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of Suryagarh Websites or its partner websites or any provision hereof in any manner whatsoever.In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Suryagarh website, then these terms shall control.
RELATIONSHIP:None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of Suryagarh Websites or its partner websites, shall be deemed to constitute a partnership between the User and Suryagarh and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.
UPDATION OF THE INFORMATION BY Suryagarh:User acknowledges that Suryagarh provides services with reasonable diligence and care. It endeavours its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the Suryagarh websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as Suryagarh notices them. Changes are/may be periodically made/added to the information provided such. Suryagarh may make improvements and/or changes in the Suryagarh websites at any time without any notice to the User. Any advice received except through an authorized representative of Suryagarh via the Suryagarh websites should not be relied upon for any decisions.
JURISDICTION:Suryagarh hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Suryagarh considers itself and intends to be subject to the jurisdiction only of the courts of Kerala, India.
RESPONSIBILITIES OF USER VIS-A-VIS THE AGREEMENT:The User expressly agrees that use of the services is at their sole risk. To the extent Suryagarh acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall Suryagarh be liable for the services provided by the service provider. The services are provided on an “as is” and “as available” basis. Customer acknowledges that Hotel star ratings are indicative only. Ratings are basis the representation made by the Hotel to Suryagarh, customer feedback and basis ratings on Trip Advisor or similar websites. Ratings are the indicator of their services and products quality, which may vary from city to city. For any dispute vis-a-vis the ratings or service of the Hotels, the customer must approach the Hotels directly. Suryagarh may change the features or functionality of the services at any time, in their sole discretion, without notice. Suryagarh expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from Suryagarh or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the Suryagarh pages or otherwise use any of the contents, pages, information or any other material provided by Suryagarh. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying Suryagarh in writing.
Guests are required to present a photo identity proof with residential address details at the time of check-in for verification. This includes the guest’s passport, driving license, voter identification card or Aadhar Card.
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