Full Payment deposit must reach the Hotel at least 45 days prior to guest arrival. For reservations made within 45 days of arrival date, the payment must reach the Hotel within 02 working days from the date of booking, failing which the reservation will be waitlisted without any further intimation.
Tariff is per room, per night on double occupancy and inclusive of buffet/Chef’s choice set menu breakfast served at Pearl & Chiffon, our all day dining room.
For cancellation of a guaranteed reservation less than 45 days prior to arrival, retention charges equivalent to one-night room rent will be levied. For cancellation of a guaranteed reservation less than 30 days prior to arrival, 100% of the total room charge will be levied as retention.
In case of early departure, retention charges equivalent to the balance unutilized room nights will be levied and no amount will be refunded or carried forward by the Hotel.
In case of NO SHOW, retention charges equivalent to total room nights booked, will be charged.
The Hotel reserves the right to release guaranteed and non-guaranteed reservations with prior information, without any liabilities.
The refund is processed within 15-20 working days and is re-sent via the same payment mode that was used for making the payment – credit card / bank account – as preferred by the guest.